To ensure the security of your information, we've implemented secure downloads for ticket attachments. Tickets are generated through email communication with Flywire's support team.

This means that if an email from Flywire includes an attachment, you’ll need to sign in before you can access it. You can sign in using your Flywire account or another available sign-in option associated with your account.

Why do I need to log in?

This added security measure helps protect your sensitive data by making sure only authorized users can view and download attachments related to support requests.

How do I access my attachments?

1. When you receive an email notification about your ticket update, you'll find a link to the attachment at the bottom of the email.
2. Click the attachment link to open it in your browser.
3. If you're not already signed in, sign in to your Flywire account using your email and password. If you don't have an account, select Sign up and follow the instructions.
4. Once signed in, you can view or download the attachment.

Don't have a Flywire account?

No problem! You can easily create one and enjoy the benefits of having a one stop shop for all your Flywire support needs.

1. On the login page, click Sign up in the lower-right corner to create a new Flywire account.
2. Alternatively, you can select Sign in with Google to continue using your existing Google account.
3. Once you're signed in, you can view and download your attachments.