Step 1 - Reach out to your institution
Please reach out to your institution directly. Flywire must receive approval from your institution to start your refund payment. You institution will instruct Flywire to make a partial or complete refund of your payment.
Step 2 - if required supply supporting documentation
If Flywire requires supporting documentation in order to process your refund, Flywire will contact you via email.
- Log in to your account and select “My account,” then “My payments” from the drop-down menu. Then, select the “VIEW REFUND” button located under the payment ID related to your refund
- Select the “SUBMIT ACCOUNT DETAILS” button to provide the required information