Refunds must be requested directly from your institution. As the beneficiary of your payment, they will decide whether or not they wish to return the payment and for which amount.
After your institution has approved a refund request, they will need to initiate the refund and send the funds to Flywire. At this point, the funds are still with your institution. How quickly the refund is initiated depends on the institution. This process typically takes anywhere from a few business days to a couple weeks.
Your refund will have the same reference as your original payment: The Payment ID. This is true even if you are expecting a partial refund.
Tip: You can always ask your institution for a status update to get an estimation on when the funds should reach us. However, we will always notify you by email as soon as the funds are back to our account!