Depending on which one of our locally licensed partners processes your payment, you may or may not be able to submit alternative documentation. To confirm if this is possible, please access your tracking page as all required documentation and relevant details will be clearly outlined for your unique payment ID.
VP Bank
If your passport has expired and you are currently renewing your passport, you may submit the confirmation letter of your passport collection.
VIB
Unfortunately, VIB does not accept alternative documentation for passport renewals. You must submit a valid copy of your updated passport.