Navigating document requirements for foreign exchange compliance can sometimes feel confusing. Please review the common questions below to help you easily locate, understand, and submit the correct official documents for your payment.
How can I find my official school invoice or bill notification?
If you do not already have your invoice saved, there are several ways to locate your official billing documents:
- Log in to Your Student Account (Recommended): Students can typically find their official billing information by logging into their institution's online student portal. Search for keywords like "billing," "student account," or "tuition statement" on the institution's homepage. Log into your specific student portal (e.g., "My[SchoolName]") using your student credentials to view your balance and download the statement.
- Check Your Institution-Registered Email: Billing notifications are often sent directly to the official email address provided by your institution (typically an .edu email address).
- Check Your Personal Email: If you provided a personal email address during the application process (e.g., 163.com, qq.com, Gmail), check your inbox and spam folders for any bill notifications sent by the institution.
- Review Official Admission Documents (Issued within the last two months): If you are a new student, official documents provided during your admission process may include the required payment details. Examples include:
- United States: I-20 or J-1 forms
- United Kingdom: CAS (Confirmation of Acceptance for Studies)
- Australia: Offer Letter
- Japan: Admission Notice and corresponding payment emails.
- Contact Your Institution: If you are still unable to find your official invoice or bill notification using the methods above, please contact your institution’s student accounts or bursar's office directly for assistance.
What should an institution-issued document look like?
As a reminder, your document must be official (not handwritten) and clearly show the Institution's Name/Logo, the Student's Full Name, the Payment Amount, and the Due Date or Schooling Term all on the same page.
For your reference, please review the sample documents below to see what acceptable formats typically look like:
- An official letterhead invoice issued directly by the institution's billing department.
- A full-page screenshot or downloaded PDF from your online student portal showing your name, school logo, and current balance.
- An official admission document that includes your tuition deposit or first-year fee requirements.
How do I confirm my documents for foreign exchange review were uploaded successfully?
To check whether your documents were uploaded successfully, open your Flywire tracking page from your Flywire account or from the tracking link in your payment instructions email.
After you upload your documents, they should appear in a file list on the page. You can click each file name to preview it and check that the document is clear and complete.
If your file appears in the list, Flywire has received it. If there is an error message or warning, follow the instructions shown on the screen. You may be asked to re-upload the document or correct some payment information.
What should I do if I see an error message or warning when uploading my documents?
Flywire may automatically pre-check your uploaded documents before your payment is completed. If the system detects a possible issue, you may see an error message or warning on the upload page.
Follow the instructions shown on the screen. Depending on the warning, you may need to re-upload a document, fix payment information, or review the document before continuing.
Here is how to handle the different types of automated alerts:
Unrecognized document type
If the system says your file does not look like a tuition bill, invoice, or required document, check that you uploaded the correct official document from your institution. Do not upload an unrelated image, blank file, or incomplete document.
Missing or Unreadable Details
If key details, such as the payment amount, due date, student name, or institution name, are missing or unclear, upload a clearer and complete copy of the document. Make sure the document is not blurred, cropped, or cut off.
Information Mismatch
If the data on your document does not match the information you previously entered (for example, a Student Name or Payment Amount mismatch), the system will alert you:
- To fix a Name Mismatch: Click the Fix name button directly on your screen. A pop-up window (Name mismatch detected) will allow you to quickly update the first, middle, or last name on your order to match what is extracted from your document.
- To fix an Amount Mismatch: If the amount differs, you can click Re-upload to submit a new billing file or upload supplementary documents (such as a scholarship letter or installment plan) to justify the difference.