If Flywire requires supporting documentation in order to process your refund, Flywire will contact you via email. Additionally, a notification will be displayed above the refund status in your Flywire account. If Flywire does not email you to request additional information and no such notification is displayed on your account, then your refund will be processed shortly and you are not required to provide supporting documentation.
When Flywire requires additional information to proceed with your refund, you can provide the documentation and track the status directly from your Flywire account. Just log in to your account and select “My account,” then “My payments” from the dropdown menu. Then, select the “VIEW REFUND” button located under the payment ID related to your refund.
There are four possible notifications you may see when viewing your refund status from your Flywire account. Here’s what each notification means:
- Please provide the originating account details: You must provide some additional information about the originating account (account where funds originally came from) before we can continue processing your refund. Select the “SUBMIT ACCOUNT DETAILS” button to provide the required information.
- We have received the account information you submitted: This notification will appear after we have received the information we requested from you about the originating account. Next, we will need to verify the information before we can continue your refund process.
- We have verified the account information you submitted: This confirms that the originating account information you provided is correct. If you receive this notification, we are currently processing your refund.
- The account details you provided are invalid: If you receive this notification, you must submit the correct account information before we can continue your refund process. The additional information you provided about the originating account is invalid (the account details are not the bank details of the originating account, the account details do not match the information on the proof of payment). Select the “SUBMIT ACCOUNT DETAILS” button to resubmit the information.