To ensure the security of your information, we've implemented secure downloads for ticket attachments. Tickets are generated through email communication with Flywire's support team.
This means that if an email from Flywire includes any attached files, you'll need to log in to a Zendesk account to access them. Please note, a Zendesk account is distinct from a Flywire user account.
Why do I need to log in?
This added security measure helps protect your sensitive data by making sure only authorized users can view and download attachments related to support requests.
How do I access my attachments?
- When receiving an email notification about your ticket update, you'll see a link at the bottom of the email instead of an attachment.
- Clicking the link will open the attachment in your browser.
- If you're not already logged in, you'll be prompted to log in to Zendesk or create an account.
Don't have a Zendesk account?
No problem! You can easily create one and enjoy the benefits of having a one stop shop for all your Flywire support needs.
- On the login page, you'll see an option to sign up in the lower left-hand corner
- You can register quickly and easily using your Google account by clicking the Google icon and following the prompts. You can also register with any other email domain.
- Once you're logged in, you can view and download your attachments.