In most circumstances, if the account details entered do not match the bank’s internal records, the payment will fail or be automatically refunded..
What Should I Do?
- Carefully review the payment instructions and ensure all details are entered correctly before retrying the transfer.
- When entering the recipient’s account name, carefully verify the Chinese characters used. The name must exactly match the details in the payment instructions.
- If entering account details via online banking on a mobile device or computer, please ensure no extra spaces are entered, as this may cause a payment failure.