What should I do if my document verification fails for payments from China?

If your document verification fails, Flywire will notify you via email or phone with details on the required updates. To ensure a smooth process, please follow the steps below to re-upload the correct documents:

How to Re-Upload Your Documents

1. Open the email notification from Flywire containing your Payment ID.
2. Click on the tracking link provided in the email.
3. Select “Upload Documentation” on the tracking page.
4. Click “Upload” to submit the correct document(s).

Important Notes

• Carefully review the failure notification email to understand the reason for the rejection and upload the required documents accordingly.
• If you need further clarification, you may reply directly to the email or contact Flywire Support for assistance.
• To prevent delays, please provide the necessary documents within 3 business days, as your payment request may be canceled if the documents are not submitted in time.