In order for Flywire to process your refund in Japanese Yen (JPY), we require you to provide a proof that shows specific transaction details. To comply with Flywire’s Anti-Money Laundering Policy, refunds can only be sent back to the originating account of the payer.
Documents required for JPY bank transfer refund
If you completed your payment via a standard bank transfer, please provide one of the following valid documents from your bank:
- Net banking screenshot: A clear image of your online banking transaction details.
- Bank statement: A document showing both your account information and the specific payment details on the same page.
- Bank book (Passbook): If you provide a bank book, you must submit a video file. The video must show the account details page and the page indicating the payment was deducted from the account. (Note: You may hide any details irrelevant to this specific payment).
Documents required for JPY cash deposit refund
If your payment was made via a cash deposit, please provide all four of the following documents:
- Deposit slip: The original receipt provided at the time of the deposit.
- A bank statement: A document showing exactly where the cash was withdrawn from prior to the deposit.
- A valid ID: A copy of a government-issued ID (e.g., passport or driver’s license) of the bank account holder from which the cash was withdrawn.
- Invoice from Institution