Flywire sends payment updates to the payer email address entered when your payment request was created. If you haven’t received an expected email, check the mailbox used for that request and your latest payment status.
The emails you receive depend on your payment method and where your payment is in the process.
Check your email and payment status
- Confirm the payer email address. If someone else created the payment request for you, ask them to confirm which payer email address they entered.
- Check your email folders. Look in Spam, Junk, Promotions, and Updates, and search your mailbox for emails from Flywire.
- Check your tracking page. Use the tracking link in an earlier Flywire payment email. If the payment is linked to your Flywire account, open My Payments and select the relevant Payment ID.
Your tracking page shows the latest payment status, even if you haven’t received an email. For help finding it, see How can I access my tracking page?.
💡 Waiting for an email to complete your payment? Some payment methods require a request email so you can authorize or complete the payment. This is different from a payment status notification, and the expected timing depends on the method.
Check the instructions for your selected payment method—for example, Interac e-Transfer from Canada (CAD). If the email has not arrived within the timeframe stated in those instructions, or you cannot continue, contact Flywire Support.
When to expect payment notifications
After you create a payment request
Flywire usually sends a confirmation email with your payment details and the date by which you should complete the payment. At this stage, your payment may show as Pending.
💡 Creating a payment request does not confirm payment success. This email confirms that you created a payment request. It does not confirm that your payment was successful or that Flywire has received your funds. Follow the instructions for your selected payment method to complete your payment.
When Flywire receives or confirms your payment
The timing and email updates depend on how you paid:
- Bank transfers: Funds usually reach Flywire within 2–3 business days after your bank releases them. Once the funds arrive and are matched to your request, Flywire sends a confirmation email.
- Card payments and other online payment methods: You may not receive a separate email when Flywire receives or confirms your funds. Most card payments update shortly after authorization, while other online methods may take longer. Additional verification can also affect when the status updates.
Check your tracking page for confirmation. If it shows Received, Flywire has received or confirmed your funds, even if a separate email has not arrived.
For more details, see Payment timelines and status updates.
If Flywire needs additional information
If we need information or documents to continue processing your payment, we will email the payer with instructions.
After sending your payment, you do not normally need to notify Flywire separately. However, you should still follow any specific requests for information or documents, even if the funds have already left your account.
Keep checking the payer’s inbox and spam or junk folder until your payment is delivered.
When your payment is delivered
Flywire sends a confirmation email when your payment is delivered to your institution or organization. This applies to all payment methods.
Once your status shows Delivered, you can also download your Flywire payment receipt from your tracking page.
Still need help?
- You still cannot find the expected email or access your tracking page.
- The payer email address is incorrect or you can no longer access it.
- Your email or tracking instructions do not match the payment method you attempted, or you received an error and are unsure whether your payment succeeded.
- More than 3 business days have passed since your bank released a bank transfer, but your payment status has not updated. Business days exclude weekends and applicable bank holidays.
Include your Payment ID, if available, and explain which email you expected, when you created or paid the request, and any error message you received.
If you cannot find your Payment ID, you can still contact Support. Provide the payer or student email address, institution or organization, amount, and currency used when creating the request so we can help locate it.