What is the Best Price Guarantee (BPG) program? – Flywire

Flywire’s Best Price Guarantee (BPG) lets you request a rate match if your bank offers a better price for an eligible local currency bank transfer.

We compare the total cost of sending the same amount to your institution or organization, including applicable bank fees and taxes. Applications are reviewed before a rate match is approved.

⏱️ Apply before sending your funds. BPG reviews typically take 1–2 business days. Wait for the approval or denial email before paying Flywire or its local payment partner.

Who can apply?

Your payment must meet the following requirements:

Eligible payment method: A local currency bank transfer that involves currency conversion, including eligible Boleto payments from Brazil. Card payments, digital wallets, and eBanking payment methods are not eligible.
Unpaid payment request: You must not have sent the funds to Flywire or its local payment partner.
Timing: Under the general program requirements, you must find the better bank rate and submit your application within 2 hours of creating your Flywire payment request. Check the regional guidance below for any specific requirements.
No combined discounts: BPG cannot be combined with a promo code or another discount. Approved BPG rates also cannot be combined with China or Inida Rewards.
Application frequency: Only one approved BPG request is allowed per payer within a 72-hour period.

What proof do I need?

Provide an official bank quote or evidence from your logged-in online banking account. It should clearly show:

The bank’s name and actual foreign exchange selling rate.
The date and time the quote was obtained.
The same amount in the destination currency as your Flywire payment request, sent to the same destination country.
The total cost in your local currency, including applicable transfer fees and taxes.
The sender’s name or evidence that you are logged into the sender’s bank account.

General rates from Google, Yahoo, or similar exchange-rate websites are not accepted. A currency-exchange-only quote that does not cover the bank transfer is also not eligible.

You do not need to exchange currency or complete a transfer to obtain a quote. Follow the evidence instructions for your payment country or region.

What if my bank waives its transfer fees?

Include bank-issued evidence showing which fees have been waived, together with the available fee breakdown.

If your quote does not include applicable transfer fees, Flywire may apply a standard fee adjustment when comparing the total cost. This helps account for costs such as handling, cable, or intermediary bank fees.

Providing fee-waiver evidence allows us to review those charges as part of your application; it does not guarantee that every fee adjustment will be removed.

How do I apply?

Create your Flywire payment request using an eligible local currency bank transfer option.
Obtain your bank quote and prepare the supporting evidence.
Submit your application through the online BPG application form.
Save your ticket number and check the email address you provided in the application.

New BPG applications must be submitted through the online form. They are not accepted by email.

What happens after I submit my application?

When you successfully submit your application, you will see a confirmation with a support ticket number. We will also send a ticket confirmation email to the email address you provided in the application.

This confirms that your application has been submitted. It does not mean your BPG request has been approved.

We typically review applications within 1–2 business days and send the approval or denial by email.

Can I add supporting documents after submitting?

Yes. If you need to provide additional bank-rate documents or fee-related evidence, reply to your ticket confirmation email and attach the files. You can also explain which information you are updating.

💡 Keep updates in the same email thread. You do not need to start a new chat or submit another BPG application to provide additional documents. Replying to the ticket email keeps your updates with your existing application.

Additional documents remain subject to the program’s timing and eligibility requirements.

What if I cannot find the ticket confirmation email?

Check the email address you entered in your BPG application, including its spam or junk folder, and search for emails from Flywire.

If you still cannot find it, contact Flywire Support with your Payment ID, application email address, and ticket number, if available. We can help check whether your application was received.

A missing email does not necessarily mean submission failed. Avoid submitting a duplicate application just because the email has not arrived.

How can I follow up on my application?

If you need an update or have a question about your application, reply to the existing ticket email.

Allow the usual 1–2 business days for review. This is the BPG review period; your bank transfer and Flywire’s processing and delivery will take additional time after you pay.

What happens when a decision is made?

If your application is approved

You will receive an approval email, and your Flywire payment request will be updated automatically.

Check the updated amount and payment instructions before sending your funds. Pay in the local currency shown in your updated Flywire instructions. The bank quote is used for comparison; you should not ask your bank to exchange and send the funds at that quoted rate instead.

If your application is not approved

You will receive an email explaining the reason and any applicable next steps.

If you have questions about the decision or need to provide additional information, reply to that email so we can review your question in the context of the existing application.

Are there requirements for my payment country or region?

Some regions have specific application or evidence requirements. Review the relevant guide before applying:

For full eligibility requirements and policies, see the Best Price Guarantee terms and conditions.