Note: This is not the same as receiving an email from our local partners Lulu Forex/Muthoot. If you have received an email from the following email addresses, please visit this article.
- Lulu Forex: flywiredocuments@in.luluforex.com
- Muthoot: flywiredocuments@muthoot.com
Depending on the local partner that your payment is allocated to, you may receive an email from support@flywire.com about the PAN details on your payment request.
This is because the funds were received by Flywire without the PAN card holder’s name or a different bank account holder. This can happen if you have sent the funds from:
- An educational loan and the bank used their internal account to send funds to Flywire
- An educational loan and the bank put the other co-applicant’s name on the transfer instead of the PAN card holder
- A joint account and your bank sent the funds under the other bank account holder’s name
- Another bank account that does not belong to the PAN card holder.
If you made this payment from an educational loan, please reply to the email and attach the loan sanction letter in order to show that the PAN card holder is an applicant/guarantor on the loan.
If you have made this payment from a personal account (e.g. a joint account with multiple bank account holders), kindly provide a bank book that shows all the names or any bank document that can show the PAN numbers linked to the account. The bank account holder must be the same as the PAN card holder on the payment ID in order for the payment to be successfully verified for TCS.
If the PAN card holder is not linked to the bank account/ bank loan, please note that Flywire will have to return the funds to the originating account due to TCS regulations. As the PAN number CANNOT be changed on a payment request, please make a new payment request with the correct PAN details once you are ready to make a new payment.