Your UnionPay online payment may fail for various reasons, such as transaction limits, transfer restrictions, or incorrect card details.
Here are some steps to help resolve the issue:
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Check your network environment:
If you're using a public network (e.g., a company or university network), we recommend switching to a private network. Ensure you disable any VPNs while completing the payment. -
Online Payment limitation:
Contact your card issuer or UnionPay (Customer Service Line: 95516) to confirm if online payments are enabled. For more details, refer to our FAQ: Is there a limit to pay by UnionPay? -
Card details:
Double-check the card type (debit/credit) to ensure it matches the payment method selected, and verify that all entered information is correct.
If the issue cannot be resolved, consider using an alternative payment method or contact Flywire for further assistance.