Your refund status shows the current stage of your refund process. The status you see depends on whether Flywire has received the refund funds from your institution and whether any required steps have been completed. Your refund may also include a Refund ID or refund reference, which can be used to identify your refund when contacting Flywire.
Refund statuses explained
When you track your refund, it will display one of the following statuses:
Initiated
Your institution or organization has started the refund process. Flywire is waiting to receive the refund funds from them. A Refund reference ID may be created for tracking purposes. You can provide your Refund ID or original Payment ID when contacting Flywire about your refund.
Received
Flywire has received the refund funds from your institution or organization, but has not yet sent them back to the original payment account. We may still need to verify the original payment account before sending your refund. If additional information is required, we’ll email you with instructions. Please follow those instructions promptly to avoid delays.
Finished
Your refund has been sent back to the original payment account.
Cancelled
Your institution or organization cancelled the refund. If you have questions about why the refund was cancelled or need to request a new refund, please contact them directly.
Email updates about your refund
Flywire will send refund updates to the payer email address when:
- We receive your refund funds from your institution or organization.
- Additional account information is required to continue processing your refund.
- Your refund has been sent back to the original payment account.
If additional account information is required, Flywire will contact you by email with instructions. Please provide the requested information as soon as possible to avoid any delays in processing your refund.