My money was deducted, but I see a Trustly (Europe) error message
If the funds have already left your account, please do not try to pay again. Sometimes, if the amount is larger than your bank’s usual instant transfer limit, it can take 1–2 business days for the funds to fully clear and reach us.
To help us locate your payment, please send us a screenshot of your online bank statement showing the deduction through our online web form.
My money was not deducted, how can I re-attempt my Trustly (Europe) payment?
If no money was taken from your account, your payment was not successful. You can safely start over by following these steps:
- Check with your bank: Make sure your account doesn’t have any daily limits or online restrictions that might be blocking the transfer.
- Cancel the old request: Go to your Flywire tracking page, look for "Manage your payment," and click "Cancel payment".
- Start a new request: Create a new payment request and try to complete the Trustly steps within 15 minutes to avoid another timeout.
If you have any other questions or need further assistance with your Trustly (Europe) re-attempt, please reach out to us via our online web form.