Please note, the Best Price Guarantee program is only applicable for the “Domestic Bank Transfer in VND” payment method. A payment request must be created before applying but the funds must not have been transferred.
If you choose to apply, please follow the steps below:
- Create a payment request and be sure to select the "Bank Transfer in VND" payment option
- Get a rate proof from your bank within two hours of creating your payment request. Your bank’s exchange rate document or screenshot from your bank’s website. The documents must include the bank’s name, date and time that the rate was provided. Proof showing the amount that would be charged by your bank for the same amount booked in your payment request. The total amount in Vietnamese Dong (VND) has to include all associated fees charged by your bank. If the associated fees potentially charged by your bank are not included, we may apply a flat fee based on market-standard bank charges for wire transfers
- Submit your request via our Online Form with your payment ID and bank rates proof document
Click here for more information on our “Best Price Guarantee” program.