If you are experiencing issues or have questions while completing your payment in Colombian Pesos (COP), please review the common scenarios below.
Why is Flywire’s NIT showing as "invalid" during my COP bank transfer?
When making a local bank transfer, your bank may ask for Flywire’s NIT (Número de Identificación Tributaria).
- The issue: Because Flywire is not a local entity in Colombia, our NIT is registered as a foreign company. Some local bank platforms only accept local NITs and will show an error if you enter a foreign one.
- The solution: If your bank's system does not recognize Flywire’s foreign NIT and prevents you from completing the transfer, you will need to cancel your current request and select a different payment method from the options we offer.
Can I use a prepaid debit card for my COP payment?
Flywire successfully processes standard local debit and credit cards, but we strongly advise NOT using a prepaid debit card for your payment.
- The issue: If you attempt to pay with a prepaid card, the transaction will ultimately fail on our end, even if the funds appear to be temporarily deducted from your card balance.
- The solution: Because the payment was unsuccessful, Flywire does not receive or hold these funds. You will need to contact your card provider directly to find out when the temporary hold will be released and the funds credited back to your balance.