I received an email about a difference in my bank transfer amount. What should I do?

If Flywire receives a different amount than the amount shown in your payment request, you may receive an email explaining the difference.

This may happen when:

• Bank transfer fees are deducted during the transfer process.
• Intermediary bank fees are deducted based on the fee option selected when sending the transfer.
• The transferred amount does not match the amount required in your payment request.

For most institutions or organizations, a small difference in the amount received may not prevent your payment from being processed.

If the amount received is lower than required

If your payment has a remaining balance, you may need to complete an additional payment depending on your institution or organization's requirements.

To resolve the remaining balance, you can choose one of the following options:

Option 1: Make an additional payment through Flywire

If you choose to complete the remaining payment through Flywire:

1. Create a new payment request for the remaining amount.
2. Complete the payment using one of the available payment methods. For small remaining amounts, a credit or debit card payment may be a convenient option if it is available for your region.

Option 2: Contact your institution or organization

Your institution or organization can confirm whether an additional payment is required and advise you on the best way to settle the remaining balance.

If the amount received is higher than required

If Flywire receives more funds than required, Flywire will review the payment and contact you by email if any further action is needed.