You can cancel your payment request online while its status is Payment Pending.
How to cancel a pending payment request
To cancel your payment request online:
- Log in to your Flywire account.
- Select My account in the upper-right corner of the page, then select My payments.
- Find the relevant payment ID and select View payment.
- Select Cancel payment on the right-hand side of the page.
If you have already transferred the funds
If you recently transferred the funds and your payment status is still Payment Pending, you can cancel the payment request online using the steps above.
After cancelling the request:
- Contact your bank as soon as possible to ask whether the transfer can be recalled or stopped.
- If your bank is unable to confirm that the funds will be returned, contact Flywire Support.
- Share your Flywire payment ID and proof of payment so the Flywire Support team can assist you further.
If Flywire has already received the funds
Once Flywire receives your funds and the payment is no longer Payment Pending, the self-service cancellation option will no longer be available in your account.
Contact your institution or organization directly to discuss your refund request. As the refund needs to be authorized by your institution or organization, Flywire is unable to cancel the payment or issue a refund directly at this stage.
If you cannot complete verification
In some cases, a payment may require additional verification. If you receive an email from Flywire asking you to complete a verification step and are unable to do so, reply directly to that email.
Explain that you cannot complete the requested verification and would like to cancel the payment or request a refund. The Flywire Support team will review your request and confirm the next steps by email.