If the funds were not deducted from your bank account, then the payment was not successful. To attempt the payment again, follow the steps below:
- Confirm with your bank that you do not have any online payment restrictions
- Create a new payment request to try again and complete the payment within the 15 minute time frame
If you need to cancel your previous payment, you can do so by accessing your tracking page and clicking "Cancel payment" under "Manage your payment". If you need further assistance, please contact our Payment Experience team.