If you receive the message “The transaction has timed out, please try again,” or “An unknown error has occurred”, please confirm if any funds were deducted from your bank account before attempting your payment again. If your payment exceeds the instant transfer amount from your bank, it may take up to 1-2 business days for the funds to be released.
If the funds were deducted from your bank account, please take a screenshot of your online statement as proof of payment and send it to our Payment Experience team at support@flywire.com.