To comply with anti-money laundering (AML) requirements, Flywire may need to verify the original payment account before we can process your refund.
Refunds are typically returned to the original payment account or card used for the initial payment. This verification helps ensure that funds are returned to the correct account and protects your payment from unauthorized activity.
What information may be required for verification?
Depending on your payment method, Flywire may request information such as:
- Original payment account details.
- Proof of the original transaction, such as a bank receipt, bank statement, or other payment confirmation document.
How to submit your account information
If additional information is required, Flywire will contact you by email with a secure link. Follow these steps to complete the verification:
- Click the secure link provided in the email.
- Upload the requested information and documents.
- Submit your details for review.
After submission, you may see updates related to your account verification status in your Flywire account, if your payment is linked to your account.
If the information provided cannot be verified or additional details are needed, Flywire will send you an email explaining what information is required. Please follow the instructions and provide the requested information to avoid delays.