To comply with Anti-Money Laundering (AML) regulations, refunds must be sent back to the originating account—the same account used for the original payment. Since Flywire does not store this information, we may need to request it from you.
What Information Might Be Required?
- Originating bank account details (depending on the payment method).
- Proof of payment (e.g., a payment receipt showing the original transaction).
How to Submit Your Information
If verification is needed, Flywire will email you with a secure link to upload the required details.
Tip: Click the "Provide Account Information" button in the email to submit your details and proof of payment.
Important Notes
- Please be sure to check the payer's email address used to create your original payment. If you haven’t received an email from Flywire requesting further details, no action is needed on your part.
- Depending on your institution’s refund policy, you may need to submit documents to both your institution and Flywire. Since both follow compliance procedures, similar requests may occur. Flywire must verify the original payment source, so we may still request documentation even if you’ve already provided it to your institution.