Payments and Refunds

• Payment Status - Where is my money?
• How can I track my payment?
• I just completed my payment, what is next?
• I completed my payment more than 3 business days ago, when will you receive it?
• My payment is received by Flywire, when will you deliver it to my institution?
• I received a payment delivery confirmation email, what is next?

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• How can I access my tracking page?
• How can I access my payment instructions?
• What should I upload as a proof of payment?
• How do I cancel my payment?
• How do I change my payment method?
• How do I change the amount of my payment request?

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• What is a bank receipt?
• What is a SWIFT MT103 document?
• What if my bank enters incorrect information in the international transfer?
• What if my bank sent you a wrong currency?
• Why have my funds been returned to my account?

• Refund process in a nutshell
• I want a refund. How do I request a refund with Flywire?
• How long does it take for me to receive my refund?
• Why does Flywire need to request and verify account details when processing my refund?
• What is “proof of the original transaction”?
• What should my "proof of the original transaction" look like?

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