Payments and Refunds
Make payments and track, manage, or cancel your transactions
Refund process and tracking
Digital Wallets
Track My Payment
- Payment timelines and status updates
- How can I track my payment?
- I just completed my payment — what’s next?
- Why hasn’t my payment been received after 3 business days?
- My payment is received by Flywire. When will you deliver it to my institution?
- My payment was delivered, what's next?
Manage My Payment
Troubleshooting
- I received an email about a difference in my bank transfer amount. What should I do?
- What is a bank receipt?
- What is a SWIFT MT103 or PACS008 document?
- What should I do if my bank enters incorrect information for an international transfer?
- What happens if my bank sends the wrong currency?
- Why were my funds returned to my account?
Rates and Fees
Bank Transfers
- Common questions about bank transfer payment instructions
- Understanding your Flywire payment instructions
- How can I make a bank transfer to Flywire?
- What do “OUR/DEBT”, “BEN/CRED”, and “SHA/SHAR” mean in the fees section?
- I have a bank account transfer limit. Can I make split payments?
- Common questions about sending a bank transfer
Refunds
- Why does Flywire need my account details for a refund?
- What is “proof of the original transaction”?
- What should my "proof of the original transaction" look like?
- I'm having trouble uploading or submitting my refund documents to Flywire. What should I do?
- What should my NOC certificate look like?
- What should I do if my card or bank account is closed during the refund process?