Payments and Refunds

• Payment Timelines — How Long Does It Take?
• How can I track my payment?
• I Just Completed My Payment — What’s Next?
• Why Hasn’t My Payment Been Received After 3 Business Days?
• My payment is received by Flywire, when will you deliver it to my institution?
• My payment was delivered, what's next?

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• How can I access my tracking page?
• How can I access my payment instructions?
• What should I upload as a proof of payment?
• How do I cancel my payment?
• How do I change my payment method?
• Can I change the amount of my payment request?

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• What is a bank receipt?
• What is a SWIFT MT103 or PACS008 document?
• What should I do if my bank enters incorrect information for an international transfer?
• What happens if my bank sends the wrong currency?
• Why were my funds returned to my account?

• Refund Process: A Quick Overview
• How do I request a refund through Flywire?
• How long does it take for me to receive my refund?
• Why does Flywire need my account details for a refund?
• What Is “Proof of the Original Transaction”?
• What should my "proof of the original transaction" look like?

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