The refund process usually involves your institution or organization and Flywire.
Your institution or organization determines whether you are eligible for a refund and the refund amount. Once the refund is approved and started, Flywire may help process and return the funds to the original payer.
In most cases, refunds processed by Flywire are sent back to the original payment account, using the original payment method and currency.
Step 1: Your institution or organization starts the refund
If your payment has already been delivered, the funds are usually with your institution or organization.
Your institution or organization must approve the refund and send the refund funds back to Flywire before Flywire can continue the process.
The time this takes depends on your institution or organization. It may take a few business days to a few weeks.
Your refund will reference your original Flywire Payment ID, even for a partial refund.
Step 2: Flywire receives and reviews the refund
Once Flywire receives the refund funds from your institution or organization, we will notify the payer by email.
Before processing the refund, Flywire may need to verify the original payment account or request additional information. This helps us return the funds to the correct account and meet compliance requirements.
If more information is needed, Flywire will contact the payer by email with instructions.
Step 3: Flywire processes and sends the refund
Once Flywire has received the funds and any required information has been verified, most refunds are processed within 3 to 5 business days.
After Flywire sends the refund, the funds usually appear in the original account within 5 to 10 business days. This timing depends on the payment method, currency, bank, card issuer, or payment provider.
Some refunds may take longer for certain currencies, payment methods, or local banking requirements.
If someone else made the original payment, such as a family member, friend, or agent, please let them know that the refund may be returned to their account.
Track your refund
If your payment is linked to your Flywire user account, you may be able to track your refund from My Account >My Payments.
If your payment was not linked to a Flywire user account, Flywire will send refund updates by email when available.