Refund requests must be made directly to your institution, as they are the beneficiary of your payment. Your institution will determine whether a refund is possible and for what amount.
- Once a payment has been delivered, your funds remain with your institution until they approve and initiate the refund.
- Once approved, your institution will send the funds to Flywire.
- Processing time varies but it usually takes a few business days to a couple of weeks.
- Your refund will reference your original Payment ID, even for partial refunds.
What Should I Do?
- Contact your institution to check if they can process your refund through Flywire.
- If your institution approves the refund, Flywire will be notified and will process it accordingly.
- Flywire will also notify you by email as soon as the funds have been received in our account.
For a full refund process overview, please refer to "Refund Process: A Quick Overview."