To comply with Anti-Money Laundering (AML) best practices, your refund must be sent back to the bank account from which the original payment was made. This is called the originating account. Flywire does not store this information.
Depending on the payment method used, you may be asked to provide the account details of this account. In addition to the originating bank account details, you will be asked to submit proof of payment (i.e. a payment receipt) that shows the original transaction information.
We must review this information and/or documentation to ensure that your refund will be processed securely back to the originating account. If we need you to submit this information, you will receive an email from Flywire that provides a link where you can securely upload these details.
Tip: Use the “Provide account information” button in the email you received from Flywire to submit the originating account information and to upload the proof of the original transaction.
Note: You may be asked to submit documentation to both your institution and to Flywire for your refund, depending on the refund policy of your institution. Both your institution and Flywire follow internal compliance procedures, which may result in similar requests. Flywire must always verify the originating source of the funds to return the payment; therefore even if you've already submitted documentation to your institution, Flywire may also request it.
If you have not received an email from Flywire requesting you to submit further information or documentation, there is nothing you need to do.