The refund process begins with your institution. After you have asked your institution for a refund and they have approved your request, they will need to initiate your refund and send the funds to Flywire. How quickly the refund is initiated depends on the institution. This process typically takes anywhere from a few business days to a couple weeks.
We will make sure to keep you updated both when we receive your refund as well as when we have processed the refund and sent the funds back to the payer.
Most refunds are reflected in the originating account within 5-10 business days, but for some currencies and payment methods this may take longer.
Tip: Payments are always sent back to the originating account via the same currency and payment method. This means if a family member, friend, or agent made the payment, you'll want to check in and make sure they know to expect the refund.
Tip: In order to return your payment, we may need to verify the originating account information. Be on the look out for an email from Flywire requesting this information. The sooner we have verified the account information, the sooner you'll get your refund!