To start the refund process, begin with your institution. After you have asked your institution for a refund and they have approved your request, they will need to initiate your refund and send the funds to Flywire. At this point, the funds are still with your institution. How quickly the refund is initiated depends on the institution. This process typically takes anywhere from a few business days to a couple weeks.
We will make sure to keep you updated both when we receive your refund as well as when we have processed the refund and sent the funds back to the payer.
When the payment is sent back to the originating account by Flywire, most refunds are received within 5 business days. This, however, may take up to 10 business days depending on the receiving bank and the country to which the refund is sent.
Tip: Payments are always sent back to the originating account via the same currency and payment method. This means if a family member, friend, or agent made the payment, you'll want to check in and make sure they know to expect the refund.
Tip: In order to return your payment, we may need to verify the originating account information. Be on the lookout for an email from Flywire requesting this information. The sooner we have verified the account information, the sooner you'll get your refund!