If your payment was serviced through Flywire, the refund must also be processed through Flywire.
To request a refund of your payment, please reach out to your institution directly. Flywire must receive approval from your institution to start your refund payment. You institution will instruct Flywire to make a partial or complete refund of your payment.
Once Flywire has received the approval for refund from your institution, Flywire will notify you immediately through email. Flywire will also update the status of Refund in your Flywire Account. At this time Flywire shall wait for your institution to send us the funds for Refund. Please note, it may take your institution up to a week to send the approved funds to Flywire. Once Flywire has received funds, Flywire will notify you through email and update in your Flywire account.
Depending on the method used to make the original payment, Flywire may ask you to provide additional documentation to verify the owner of the account used to make the original payment. Flywire is required by law to conduct this verification.
As required by the global Anti Money Laundering regulations, all refunds will be returned back to the original bank account/card where the payment was initially sent from. No refunds of cash deposits will be processed.
It may take up to 2 weeks to receive your refund. This time varies and depends on various factors like the payment method used, verification of bank account or card receiving refund, country where the funds will be received etc.