Refund requests should typically be made directly to your institution or organization.
Once your payment is successfully completed or confirmed through Flywire, your institution or organization decides whether you are eligible for a refund and determines the refund amount.
Step 1: Contact your institution or organization
To start the refund process:
- Contact your institution or organization directly.
- Ask whether they can approve and process your refund through Flywire.
- Wait for their approval and processing.
If your refund is approved, your institution or organization will start the refund process and send the refund funds back to Flywire, if required.
Step 2: Wait for Flywire to receive and process the refund
Once Flywire receives the refund funds from your institution or organization, we will notify the payer by email and continue processing the refund.
Before sending the funds back, Flywire may need to verify the original payment account or request additional information.
Your refund will reference your original Flywire Payment ID, even if it is a partial refund.
Refund requests related to payment verification
IIf you've received an email from Flywire requesting additional information or documents to verify your payment, please follow the instructions in that email.
If you're unable to complete the verification and would like to request a refund, reply directly to the same email and explain your situation. Our team will review your request and advise you on the next steps.Please note that a refund is not automatically guaranteed.